Age

All purchases must be completed by persons 18 years or older.

GST

All prices are inclusive of GST. The GST component will be listed during the purchase process and on the tax invoice.

Currency

All transactions will be conducted in Australian Dollars (AUD).

Duration of Service

Payments are in advance for the period of one calendar month.

Cancellation & Refund

All sales are final. No refunds will be made available.

Warranties

No warranties either express or implied are applicable.

Complaints

All complaints may be addresed to our complaints department here.

Dispute Resolution

Internal

All disputes will be attended to by ChannelPoint Global Pty Ltd personnel in the first instance. Any matters requiring escallation will be managed by senior management within ChannelPoint Global Pty Ltd. All matters will be dealt with fairly and equitably without prejudice.

External

In the event that disputes cannot be resolved internally, members are entitled to seek external arbitration with a reputable arbitrator.

Security & Authentication

Online payments will be conducted via an encrypted connection. You will need to be logged in to your user account to make a payment.

Commonwealth Guidelines

For details on compliance with applicable guidelines, please refer to The Australian Guidelines for Electronic Commerce published by The Commonwealth Treasury.

Consumer Affairs Agencies

• http://www.consumer.gov.au/
• Consumers Online: http://www.consumersonline.gov.au/

In Your State

• ACT: http://www.fairtrading.act.gov.au/
• NSW: http://www.fairtrading.nsw.gov.au/
• NT: http://www.caba.nt.gov.au/
• QLD: http://www.consumer.qld.gov.au/
• SA: http://www.ocba.sa.gov.au/
• TAS: http://www.consumer.tas.gov.au/
• VIC: http://www.consumer.vic.gov.au/
• WA: http://www.docep.wa.gov.au/